Frequently Asked Questions
- What are your Privacy Policies?
At StoryboardEMP, we are committed to protecting your privacy. We use the information we collect about you to process orders and never share it with anyone outside of our company.
- What information does StoryboardEMP collect and how do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and credit card expiration date. This allows us to process and fulfill your order and to notify you of your order status.
So that you may access services and purchase the products and services that we offer through StoryboardEMP, we require you to provide us with certain information that personally identifies you (“Personal Information”). The Personal Information we collect presently includes the following information: (1) your name, (2) address, (3) telephone number, (4) e-mail address, (5) state license number(s), (6) company or agency affiliation (7) course history information. If you communicate with us by e-mail or complete online forms or surveys, information provided by you in such communications may also be collected as Personal Information.
We monitor customer traffic patterns and site usage to help us develop the design and layout of the site, but collect no identifying information about our users to accomplish this.
We may also use the information we collect to occasionally notify you about important functionality changes to the web site, new services, and special offers we think you’ll find valuable. If you would rather not receive this information, send us an e-mail.
- How does StoryboardEMP protect customer information?
StoryboardEMP uses the latest encryption technology to keep your personal information safe. All ordering information, including your name, address, and credit card number is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system. To ensure that your information is even more secure, we will never see or be in possession of your credit card information. Credit card transactions are handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions. If you feel more comfortable calling in your credit card information, just give us a call at 615-953-350. When we complete your transaction, you will receive your order number via our confirmation e-mail.
- Will StoryboardEMP disclose my personal information to outside parties?
StoryboardEMP does not sell, rent, or loan our customers’ personal information (including customers’ names and shipping, billing, and e-mail addresses) to anyone outside of our company. We take your trust very seriously, so the only messages you receive will be from us. This includes automatic order and shipping confirmation e-mails generated upon receipt of your order. StoryboardEMP may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. StoryboardEMP may release account information when we believe, in good faith, that such release is reasonably necessary to (1) comply with law, (2) enforce or apply the terms of any of our user agreements, or (3) protect the rights, property, or safety of StoryboardEMP, our users, or others.
- What is your Refund Policy?
Refunds will only be given within 24 hours of purchase if course has not been completed. A course is considered completed after the final examination has been taken.
- What are your terms and conditions
No part of StoryboardEMP content may be resold, reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of the author.
StoryboardEMP and all publications contained herein are designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting or other professional services. If legal advice or other professional assistance is required, the services of a competent professional person should be sought.
The material may contain inaccuracies or typographical errors. StoryboardEMP makes no representations about the accuracy, reliability, completeness, or timeliness of the our websites or the material. The use of our websites and the material is at your own risk. Changes are periodically made to the websites and may be made at any time. The websites and material are provided on an “as is” basis without any warranties of any kind. PIeducation.com and its owners, to the fullest extent permitted by law, disclaims all warranties, whether express or implied, including the warranty of merchantability, fitness for particular purpose and non-infringement. StoryboardEMP and its owners make no warranties about the accuracy, reliability, completeness, or timeliness of the material, services, software, text, graphics, and links.
Any violation regarding our rights and singular use and benefit of intellectual property owned by StoryboardEMP or its owners will be prosecuted to the fullest extent of the law.